Return Policy

QuailCage.com Return Policy

At Wynola Ranch, we are committed to ensuring your satisfaction with our quail cages. We understand that sometimes returns may be necessary due to various reasons. To facilitate a smooth and transparent return process, we have established the following return policy:

1. Eligibility for Returns:

  • We accept returns for quail cages within 14 days from the date of purchase.

  • To be eligible for a return, the quail cage must be unused, in its original condition, and in the original packaging.

2. Return Process:

  • Before returning a quail cage, please contact our customer service team at store@quailcage.com or (760)975-7116 to initiate the return process.

  • Our customer service team will provide you with a Return Merchandise Authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect not a shipping error.

  • Please securely package the quail cage to prevent any damage during transit.

4. Inspection and Refund:

  • Upon receiving the returned quail cage, our team will inspect it to ensure it meets the eligibility criteria.

  • If the product is in satisfactory condition, we will process a refund to your original payment method within 5-7 business days.

5. Non-Returnable Items:

  • We cannot accept returns for quail cages or accessories that have been used, damaged, or are not in their original packaging.

  • Custom-made or special-order quail cages are non-returnable unless they are defective.

6. Restocking Fee:

  • A restocking fee of 15% may apply to returns that are not due to manufacturing defects or errors on our part.

7. Customer Service:

  • If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact our customer service team at store@quailcage.com or (760)975-7116.

Wynola Ranch is dedicated to providing high-quality products and excellent customer service. We hope that you are completely satisfied with your quail cage purchase, but if you ever need to make a return, we are here to assist you in accordance with this policy.

This return policy is subject to change without notice, and the most up-to-date version will be available on our website.